Off the Shelf: How To Ensure That Your Strategic Plan Becomes a Valued
[This article, in a longer form, first appeared in the Fall 1994 issue of NYRAG TIMES, the newsletter of the New York Regional Association of Grantmakers, and is reprinted with permission of Mike Burns.]
The question is whether the strategic plan will be pursued or end up on a shelf collecting dust beside other well-intentioned initiatives. -- "Strategic Plan Attacks School Inadequacies," HARFTORD COURANT, July 13,1994
Any claim of success implies that some goal has been established and subsequently reached. Strategic planning is the process an organization uses to determine its goals and ultimately to measure its successes.
The process includes a review and possible revision of the mission statement as well as research and analysis of the organization's services or grantmaking opportunities, environmental threats and internal capacity to achieve established goals. Following this analysis, planning participants develop outcome, output and input objectives. These statements describe what effects the organization wants to have on identified opportunities and threats, and how it will go about accomplishing them.
For participants, strategic planning can be an exciting process. Those involved gain a new working knowledge of one another because they conduct most of their planning activity outside regular business meetings. Frequently they gain new insights into the organization as well. Thinking about the organization without the pressures of more immediate issues often leads to renewal and increased dedication. However, the planning process may not be inspiring enough to ensure that the strategic plan is used by the organization's members. Daily demands can easily distract good intentions and keep the newly completed strategic plan on the shelf.
The objective of planning is to develop a practical tool that can guide an organization into some defined future and provide important measures of success. The following "do's and don'ts" for keeping your strategic plan off the shelf can help your organization to obtain the tangible benefits it deserves from its planning efforts.
Here are four essential steps you can take to ensure that your strategic plan fulfills its function as the organization's compass for the future.
1. Make You Planning Process Inclusive. Ownership is a critical ingredient when implementing a strategic plan. Without ownership, individuals who are most affected by the plan may actively or passively resist their part in implementing it. The most effective means of developing ownership is to make sure there is broad participation in the planning process.
Participation can take place on many levels, including information gathering, brainstorming, committee discussions, individual interviews and plan review. If you are wondering who should be included, a good test is to ask, "Who will be affected by this decision?"....
A commitment to inclusiveness will require special attention to the needs of planning participants. Manage the location, frequency and scheduling of meetings to enable the fullest participation and to reflect the diverse needs, desires and limitations of participants. Written materials used during the process should provide summaries and detail to match the different information processing styles of the various people involved. Work assignments should accommodate the available time and interest levels of the participants. Meeting their needs will assure participants that they have had every reasonable opportunity to contribute to the planning process. This, in turn, will lead to the greatest possible sense of ownership when the plan is complete.
2. Make Sure Your Plan Is Realistic, Flexible and Complete. Of course, "realistic, flexible and complete" are in the eyes of the planner. The desire to excel may cloud reasonable objectives. After developing objectives, one final review of the strengths, weakness and competitive analysis parts of the planning process will help define what is achievable given specific time and resource parameters. A review of past successes and a thoughtful competitive analysis often provide valuable context for strategic decisions.
Planning flexibility is also important. Unless crystal balls or futurists with 20/20 vision are a part of the planning process, the unforeseen may limit the organization's ability to achieve established objectives. Therefore, objectives have a larger potential for success if they reflect external, unforeseen changes. It is important to define a range of possible occurrences and plan contingency responses across the full range. These possibilities may be revised or rejected, but they provide a valuable starting point for responding to the unexpected.
A process for considering changes or adjustments should be agreed upon before the plan's implementation. This process should identify those individuals who can propose a change. The process should also describe the steps required for achieving change.
Many so-called strategic plans are little more than statements of goals and objectives. Knowing where you want to go is only half the challenge; you must also decide how to get there. A detailed implementation plan makes a strategic plan complete. It identifies the significant tasks that must be accomplished and says who is responsible for them and when they must be completed for each strategic objective. Without an implementation plan, there will be little accountability for using and achieving the strategic plan.
3. Make a Commitment to Evaluation. Evaluation is the process of measuring success. If your strategic plan is well-conceived, it will be invaluable for measuring success. This is reason enough to keep it off the shelf. Four simple rules apply. First, decide what you really want to know from an evaluation. Your goals may include finding out not only whether you achieved an objective but how it was achieved, how efficient the process was and what impact the achievement has made. Evaluation points are good times to make adjustments to the plan in light of findings.
Next, identify who will be responsible for evaluation. This involves oversight - often by a board committee, perhaps with data collection and structuring by staff and analysis by an outside consultant. If evaluation tasks are not specifically assigned, they may not be carried out. Most important is deciding who will be accountable for initiating and coordinating the effort.
Third, agree on an evaluation method or methods. For evaluation to be a productive tool, those both evaluating and evaluated must be comfortable with the process. Evaluation methods will produce different results for different objectives.
Finally, develop an evaluation schedule that assigns specific responsibilities to specific indivi-duals. Charts with benchmarks are an effective graphic tool for keeping everyone apprised of the status of planned activities. Assigning specific dates and meetings for review is a mechanism for creating deadlines that everyone will remember.
4. Gain the Support of Your Board. The board's consideration of the completed strategic plan is the last step in the planning process. Unless the board fully endorses your strategic plan, it will never really leave the shelf.
To gain the commitment of your board, consider the following approaches:
Your strategic plan does not have to end up as filler for [your] archives. If you follow the guidelines in this article, it can be an invaluable map to your organization's future. As noted above, four simple rules can help ensure that your strategic plan succeeds: make your planning process inclusive, make sure your plan is realistic, make a commitment to evaluation, and gain the support of your board of trustees.
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